Browse the Questions We Hear Every Day
Most questions we get fall into a handful of categories: funding your account, pulling money out, verifying your identity, and figuring out which states can access the lobby. On the payment side, PayPal and Venmo both connect directly to your account wallet — so the flow feels exactly like splitting a check or paying a friend. Play+ works as a prepaid card
you load once and use across the lobby. For account questions, the identity verification step is straightforward: a government-issued ID and a quick selfie check, done from your phone. If you're in Houston and wondering whether the platform is available in your state, availability depends on local law and applies only in eligible states. Every answer below reflects how the platform actually
works right now — not how we hope it works.
- PayPal
- Venmo
- Play+ Prepaid
- Account Verification